Is your pool heated?
YES! What is the first reason babies often cry in swimming lessons? Because they are cold! There are a number of variables in creating the perfect Learn To Swim environment and water temperature is right at the top of that list. To get the most out of our swimmers, water is heated to the most comfortable level for every swimmer in the pool.
How long will it take for my child to learn to swim?
Swimming lessons should be embraced as part of your life, rather than a once off period.
Think about swimming lessons as a long-term process, rather than an event. To ensure continuous skill development, lessons need to be a regular part of your child’s weekly routine. As children learn, they progress at their own pace and master the skills appropriate for their age.
Should I continue classes during winter?
Absolutely! Our focus is to create an environment that is consistently comfortable no matter what season it is, giving you the opportunity to stay enrolled 12 months of the year. Children’s skill retention is lost extremely fast if there is not consistent or regular exposure to the practice and upkeep of skills.
Do I need to supervise my child at the pool?
Always. You are required to stay with your children at all times.
Can I change my lesson time when my baby changes sleep schedule?
Absolutely. You can change days and times at any stage through the term. We understand as babies grow older, their sleep habits may change. We will do our very best to find a day, time and instructor to suit you needs.
What do I need to bring to swimming lessons?
Our facilities are very comfortable and have heated change rooms (when needed), hot showers, change cubicles and baby change tables. Please remember to bring the following to each lesson:
Your child’s swimmers (under 3 years old please wear a swim nappy and swimmers over the top for double layer of protection) Swimtastic has a no nappy, no swim policy. Disposable & reusable nappies are available for purchase at our centre.
• If you are swimming with your child, don’t forget your swimmers too!
• Caps & Goggles if applicable – we carry a wonderful brand called Vorgee
• Fresh clothes, fresh nappy, etc
How do I pay for lessons:
Swimtastic fees are based on one lesson per week.
Swimtastic has two payment options available:
Payment via monthly direct debit (monthly fees apply)
Full upfront payment for a term.
For insurance purposes, we require all customers to be paid in advance.
All lessons are non-refundable.
Do you offer sibling discounts?
Yes! We offer 5 % discount for the 2nd child onwards
How do I withdraw from classes?
Cancellation forms are available from reception desk.
We require minimum 4 weeks notice for all withdrawals.
A signed cancellation form must be submitted.
What if I can’t come to the lessons?
If your child is going to be absent, please let us know
Before 9am for a morning lesson
Before 3pm for an afternoon lesson
Before 7am for a weekend lesson
Earlier the better!
How do I let you know if I can’t come to lessons?
Call us on 0480155576. Please leave a message on the answering machine if we are unable to answer the phone, that way we will receive your message and you will qualify for a makeup lesson or send us an email or private Facebook message.
Please make sure it is before the cut off time.